Creditor Guide: Vodafone

The following information is correct as of October 2026.

Vodafone is one of the biggest telecommunications companies in the UK. They offer multiple services but are best known for supplying their 18 million+ customers with smartphones, mobile services and broadband. 

As the cost of living is increasing, it’s harder for people to keep up with their priority bills and to help support households, social tariffs are available for those who are eligible. Social tariffs are cheaper broadband and phone packages for people on a lower income.  

Vodafone offers social tariffs to anyone claiming:

• Job Seeker’s Allowance
• Universal Credit
• Employment and Support Allowance
• Reduced Earnings Allowance
• Disability Allowance
• Personal Independence Payment
• Pension Credit

If you don’t pay your Vodafone bill, this can  damage your credit rating, making it harder to borrow money in future. You can avoid this by either paying your bill on time or letting them know as soon as possible and they will give you an alternative arrangement.

It’s important to keep on top of Vodafone payments if you don’t want to fall behind on your bill; you can contact Vodafone to discuss your bill and payment support here. However, in all cases, keeping on top of your priority bills should come first. Priority bills are classed as services that could make you homeless or take away your essential services if left unpaid. 

These include:  

The first thing you should do if you are in debt to Vodafone or may be unable to make your next payment is contact them directly. You can do this via their chat function on their website or call 191 for free from your Vodafone mobile to discuss your situation with them.  

• If you have missed a payment and your bill is overdue: A late payment charge will be added to your next bill (this excludes EVO Device Plans).
• If your bill is more than 30 days overdue: Vodafone will update your credit file to say that you’ve paid your bill late.
• As a last resort: They may also restrict your services until you’ve paid your bill. It is important to do this as soon as possible to avoid late fees mounting up, or debt collection agencies being contacted. 

Important: If you miss a payment, you’ll no longer be able to make claims on Vodafone Insurance until you’ve paid your bill. If you cannot pay at all, eventually, Vodafone will cancel your policy.

If you are already in debt with Vodafone, we can help. We offer free, confidential, no-obligation debt advice any time, day, or night via our online debt advice tool. Or if you would prefer to speak with one of our expert debt advisors, you can call us on 01925 599400 or email info@angeladvance.co.uk